ServiceNow Leadership & Development: Led the design, creation, and deployment of ServiceNow solutions, customizing modules to fit specific business requirements.

Team Leadership & Mentorship: Guided the development team, sharing knowledge on the latest ServiceNow updates and industry best practices.

System Integration & Automation: Developed integrations with enterprise systems and automated processes to improve operational efficiency.

Customization & Scripting: Created and optimized business rules, UI policies, and client scripts using JavaScript to enhance platform performance.

Stakeholder Collaboration & Documentation: Worked closely with stakeholders to improve business processes, and maintained comprehensive technical documentation.

Security & Compliance: Ensured development adhered to strict security protocols and complied with relevant regulations and internal policies.

End-User Support & Issue Resolution: Provided training and support to users, and acted as the primary expert for troubleshooting and resolving ServiceNow-related issues.

Application Enhancement & Customization: Enhanced and customized ServiceNow applications and workflows to meet diverse business needs, ensuring smooth operations and improved reporting.

System Integration: Developed and integrated ServiceNow components with external systems for seamless data exchange and reporting.

Documentation & Process Management: Documented workflows and business processes, and managed system upgrades to maintain platform integrity and compliance.

Team Collaboration & Problem-Solving: Worked closely with cross-functional teams to resolve technical challenges, ensuring alignment with project goals.

Quality Assurance & Best Practices: Led quality assurance efforts, including testing and validation of applications, while implementing ITIL best practices to optimize ServiceNow performance.

Project Leadership: Led projects to ensure they were completed on time, within budget, and met scope requirements.

Stakeholder Management: Acted as the main point of contact between stakeholders and platform users, ensuring clear communication and alignment.

ServiceNow Development & Integration: Designed, integrated, and maintained ServiceNow modules to enhance ITSM, ITOM, HRSD, and CSM capabilities, ensuring seamless system interactions.

Technical Leadership: Provided expert support to end-users, mentored junior developers, and participated in platform upgrades, testing, and troubleshooting.

Business Analysis & Risk Management: Conducted business analysis to document processes and requirements, managed resources effectively, and developed strategies to mitigate project risks.

Quality Assurance & Continuous Improvement: Ensured all deliverables met high-quality standards, implemented Agile practices, and continuously sought to improve project outcomes. Training & Reporting: Trained team members on project management principles and tools, and regularly prepared detailed reports on project status for upper management.